General Information
The following Terms and Conditions of Sale concern the offer and sale of products on www.hotelalexandra.dk/market, owned and maintained by
Hotel Alexandra
Danish Design Hotels ApS
CVR: 37627321
Address: H.C. Andersens Boulevard 8, 1553 Copenhagen V, Denmark
E-mail: general@hotel-alexandra.dk
Phone: +45 33 74 44 44
Payments
Danish Design Hotels accept the following payment options: Dankort, Visa/Dankort, Visa, Mastercard.
On our Market site, all prices are stated in Danish kroner (DKK) incl. VAT (25%) on products where VAT applies.
The amount is reserved on your chosen payment method when you place your order. We withdraw the amount when the products are shipped.
We accept payments through PensoPay. When processing payments, some of your data will be passed to PensoPay, including information required to process or support the payment, such as the purchase total and billing information. In order to ensure that your data is safe, we make use of an online payments system that encrypts all information with SSL protocol.
Please see the Pensopay privacy policy for more details.
Delivery
Dependent on the current order our products will be delivered by courier or carrier with expertise with delivery and handling of furniture.
We aim to deliver your order as quickly as possible and within 30 days.
Cancellation
When you shop with us, you can cancel your order without any reason within 14 days after you have received your order. The cancellation deadline is 14 days after the day you or another person chosen by you (except the courier or carrier) is in physical possession of the product(s) ordered.
How to make use of cancellation
Please notify us about your cancellation by sending an e-mail to general@hotel-alexandra.dk
In your message, make us clearly aware that you want to use your right of withdrawal.
You cannot cancel your order by refusing receipt of the delivery or refrain from collecting it at a pick-up point without notifying us about your cancellation.
The cancellation is fulfilled when you notify us by e-mail about the cancellation before the cancellation deadline expires.
You need to send your order back to us without undue delay and within 14 days after you have informed us that you want to cancel your purchase. You pay for delivery expenses related to the return of the product.
Returns
You are personally liable for a possible reduction of the value of the product which is caused by unnecessary handling of the product to determine the products type, features and the way it is supposed to work.
You are allowed to study the product in the same way as you can and are allowed to in a physical store, but you are not allowed to start using the product. If we cannot sell the product again, or if we are unable to sell the product again at full price, you must expect that we deduct the decrease in value when we refund the amount. Note that the right of cancellation is annulled if you use the product in a way that obviously reduces the commercial value significantly and, in such case, we will not refund the amount. Danish Design Hotels will assess the condition of the product.
Please make sure that the product is securely packed when you return it. The return of the product is at your risk until we have received the returned item, and you can be held responsible if a product is broken or lost during shipment. Remember to keep the delivery receipt and track and trace number to document the return.
If you regret your purchase, the item must be sent to Danish Design Hotels, H.C. Andersens Boulevard 8, 1553 Copenhagen V, Denmark.
Note: We do not receive packages sent by COD (Cash on delivery)
You can also refund the goods by giving clear message and deliver it in person at the above address, by prior agreement.
Complaints
Danish Design Hotels trades in accordance with the guidelines and laws established by the National Consumer Agency of Denmark. Complaints can be made in accordance with the rules established by the Danish Sale of Goods Act. This means that you can make a complaint of defects and faults in the product, which has occurred within 24 months after the purchase. This does, however, not apply to defects, damages or wear caused by misuse, lacking maintenance or ordinary wear and tear.
You can file a complaint within 24 months from the date you received the product by contacting us by e-mail at general@hotel-alexandra.dk. Please describe the claim as detailed as possible.
You must complain within “reasonable time” after you have discovered the defect. If you advertise within two months after you have discovered the defect, the claim is always timely. If the claim is legitimate, we will cover your reasonable delivery costs.
Please remember that the product must be returned securely packed and make sure to keep the delivery receipt and track and trace number to document the return. The item must be sent to Danish Design Hotels, H.C. Andersens Boulevard 8, 1553 Copenhagen V, Denmark.
Disputes
You can file a complaint against Danish Design Hotels regarding your purchase in our webshop www.hotelalexandra.dk/market
In Denmark, complaints should be filed to Konkurrence- og Forbrugerstyrelsens Center for Klageløsning, Carl Jacobsensvej 35, 2500 Valby, Denmark. You can file your complaint on www.forbrug.dk.
The European Commission’s Online Dispute Resolution website is relevant for private consumers living in another EU country. You can file your complaint at http://ec.europa.eu/odr. When filing a complaint you must state the following e-mail address general@hotel-alexandra.dk
